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| South African Taxpayers Set Record |
by Lorys Charalambous, Tax-News.com, Cyprus
Thursday, August 04, 2011
Individual taxpayers have exceeded all expectations and set a new record by
submitting almost 873,000 income tax returns to the South African Revenue Service
(SARS) in the first month of the 2011 tax season, an increase of 44% in taxpayer
compliance over the previous year.
So far, it is said, SARS branches have assisted 290,000 taxpayers to file their
returns via a branch (33.2%) while 568,000 returns (65.1%) have been submitted
via eFiling. Only nearly 15,000 returns (1.7%) were submitted by post.
In addition, the SARS contact centre has fielded close to 743,000 calls during
July 2011. In contrast, during July 2010, it had only received about 588,000
calls. It is pointed out that, in line with SARS’s commitment to continually
improve its service to taxpayers, the contact centre has resolved 94% of the
calls on first interaction.
SARS believes the significant increase in early filing reflects a growing recognition
among taxpayers of the benefits of filing early and electronically. Among the
benefits of early and electronic submission is the rapid payment of refunds
to those who are due rebates.
SARS has confirmed that it has paid out close to ZAR2.6bn (USD382.6m) in refunds
to individual taxpayers so far this tax season, with over 80% being paid into
taxpayers’ bank accounts within 48 hours of submission. The average time
to receive an assessment is less than 24 hours after electronic submission.
The deadlines for submitting returns in this year’s tax season are September
30, 2011 for postal submissions (paper tax returns) for provisional and non-provisional
taxpayers; November 25, 2011 for taxpayers who use eFiling; and January 31, 2012,
for provisional taxpayers who file via eFiling.
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