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| Increased Case Load Challenges US Taxpayer Advocate |
by Leroy Baker, Tax-News.com, New York
Tuesday, September 07, 2010
A rising number of cases is presenting challenges for the US Taxpayer Advocate
Service (TAS) to resolve taxpayer problems in good time, according to a study
released by the United States Treasury Inspector General for Tax Administration (TIGTA).
However, the TIGTA said that, despite the challenges, the TAS, which is an
independent organization within the Internal Revenue Service (IRS), is reporting
high overall quality (88%) and customer satisfaction (84%) ratings.
"The TAS plays an important role in tax administration by helping taxpayers
who have tried, unsuccessfully, to resolve their tax problems using normal IRS
channels," said J. Russell George, the TIGTA. "However, I believe
many of the issues identified in our review will continue to present challenges
for this problem-solving organization."
According to the report, many internal and external factors have affected the
TAS's ability to assist taxpayers in a timely fashion. Specifically, the economy,
the IRS's increased emphasis on enforcement actions, and legislative changes
have led to more taxpayers asking for the TAS's help. For example, the number
of TAS cases involving identity theft increased from just under 2,500 in 2006
to 14,000 in 2009 (an increase of more than 460%).
Overall, the TAS has experienced a 38% increase in case receipts since 2005.
The TIGTA found that, in 2009, cases were open an average of 80 calendar days,
an increase of 14 calendar days (22%) since 2005.
The report made no recommendations, but TAS’s management agreed overall
with the facts and conclusions of the report.
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